第三次作业答案：我为乘客服务.doc

1、我为乘客服务有一次， 在拥挤的车厢门口，我听见一位男乘客客客气气地问他前面的女乘客：“您下车吗？”女乘客没理他。“您下车吗？”他又问了一遍。女乘客还是没理他。“下车吗？”他耐不住了，放大声问，那女乘客依然没反应。“你是聋子，还是哑巴？”他急了，捅了一下那女乘客，也引得车厢里的人都往这里看。女乘客这时也急了，瞪起一双眼睛回手给了那男乘客一拳。见此情景，我猛然想起在60路沿线有家福利工厂，女乘客可能就是个聋哑人听不见声音。我赶忙向男乘客作了解释，又用纸条写了一句话，举到女乘客面前：“对不起！他要下车，他问了您好几声，您是不是没听见？”女乘客点了点头，把道让开了。从此以后，我就特别注意聋哑人的特征，

2、还从他们那里学会了一些常用的手语。比如，我可以用哑语问他们：“朋友，您好！” “您到哪里下车？” “请往里面走？” “谢谢”等等。这样，不仅我能更好地为他们服务，与他们进行感情交流，也减少了一些他们与其他乘客的误会和纠纷。How I Served the PassengersOnce, at the door of the crowded bus, I heard a man politely asked a woman in front of him, “Are you getting off?” The woman made no answer. “Getting off?” He rep

3、eated. The woman still made no response. “Getting off?” Being impatient, he burst out. Still no response. “Are you deaf or dumb?” Being irritated, he gave the woman a push which caught the attention of other passengers. Being heated, the woman hit back with her eyes wide open.Seeing this, it suddenl

4、y occurred to me that there was a welfare factory along No. 60 bus route, and the woman might be a deaf-mute. I hastened to explain to the man, and wrote some words on a piece of paper. I showed the paper to the woman, “Sorry! He wanted to get off and asked you several times. Did you notice that?” S

5、eeing this, the woman nodded and stepped aside.Since then, I paid special attention to the people who looked like deaf-mutes, and I learned some sign language from some of them. For example, I could greet them with hands, “Hi! Friends”, “Where are you getting off?”, “Move on”, “Thank you” etc. In this way, I could not only communicate with them and render better service to them, but also reduce the misunderstandings and disputes with other passengers.