酒店各部门常用英语单词.doc

1、酒店英语单词前 厅 部the front office：前厅部register：登记、注册Room Reservation: 客房预订处Book : 预订Confirm : 确认Counter : 柜台Double room: 双人房Single room: 单人间Twin room : 标准间Deluxe suite : 豪华套房Presidential suite : 总统套房Room change : 房价Special rate : 优惠价Service charge: 服务费Discount : 折扣Suites: 套房Credit card: 信用卡Cash : 现金Name ta

2、g : 标签，行李牌Luggage/baggage: 行李Suitcase : 箱子Handbag : 手提包Valuable : 贵重物品Breakable : 易碎的Full name: 全名Fill in : 填写Nationality : 国籍Departure date : 离店日期Signature : 签名Passport :护照Receipt : 收据Fine : 罚金Sundry fee : 杂费Bill : 账单Invoice : 发票Mis-check : 算账出错Overpay : 多付Currency : 货币Airmail :航空邮寄Ordinary bill :普

3、通邮寄Registered mail : 挂号信Charge to the room : 挂账Free of charge :免费Exchange rate : 兑换率Hotel policy : 酒店的规定Express : 快件Deposit : 压金Off-season : 淡季Peak-season : 旺季Arrival list : 来客单Telephone directory : 电话号码本A long distance :长途电话A local call : 市内电话Extension : 电话分机Elevator : 电梯Supermarket : 超市餐 饮 部一、 器皿b

4、owl : 碗chopsticks : 筷子spoon : 调羹fork : 叉子napkin : 餐巾cork : 软木塞screw : 开瓶器二、 酒水cocktail : 鸡尾酒liquor : 烈酒sake : 米酒、清酒bitters : 必打士、苦味酒gin fizz : 金酒菲士bloody Mary : 血玛利orangeade : 桔子水fruit juice : 果汁Pepsi : 百事可乐seven-up : 七喜sherry:雪利酒kirsch:樱桃酒coffee:咖啡tea:茶apple juice: 苹果汁beer:啤酒champagne:香槟whisky:威士忌d

5、rink list:饮料单wine list:酒水单campari:金巴利brandy:白兰地vodka:伏特加rum:朗姆酒gin:金酒tequila:特吉拉red wine:红葡萄酒white wine:白葡萄酒rose wine:玫瑰葡萄酒dry wine:干葡萄酒semi-dry wine:半干葡萄酒semi-sweet wine:半甜葡萄酒sweet wine:甜葡萄酒natural still wine:无汽葡萄酒sparkling wine:有汽葡萄酒fortified wine:强化葡萄酒aromatized wine芳香葡萄酒lemon : 柠檬三、早餐0、 dim sum：

6、点心1、 soybean milk：豆浆2、 rice gruel：稀饭3、 porridge : 粥4、 deep-fried dough sticks：油条5、 sesame seed pastry：芝麻饼6、 steamed stuffed bun：肉包7、 dumpling：水饺8、 pickle : 泡菜9、 wonton：馄饨10、 dessert : 甜点11、 sandwich : 三明治12、 noodles : 面条13、 longevity noodles : 长寿面条14、 noodle soup : 汤面15、 fried eggs : 煎蛋16、 boiled eg

7、gs : 水煮蛋四、菜肴a la carte : 点菜table dhte : 套餐appetizer : 开胃品soup : 汤salad : 色拉entre : 主菜fry : 煎deep-fry : 炸saut : 嫩炒braise : 炖boil :煮steam : 蒸simmer : 煨grill : 烤bake : 烤roast : 烤stuff : 酿、填smoke : 烟熏lukewarm : 微温oily : 太油rare : 生一点medium : 中等火候well-done : 全熟underdone : 不熟light : 清淡的heavy : 口味重的seasonin

8、g : 调味品chili : 辣椒jam : 果酱poultry : 家禽sharks fin 鱼翅shrimp : 虾pigeon : 鸽子crab : 螃蟹eggplant: 茄子vegetable : 蔬菜fungus : 蘑菇fillet : 里脊rump : 腿肉steak : 牛排五、菜名steamed carp : 清蒸鲤鱼sweet and sour croaker : 糖醋黄花鱼stewed turtle : 清炖甲鱼stir-fried eel with brown sauce : 干烧黄鳝sweet and sour pork chops : 糖醋排骨fried cris

9、p pork : 脆皮锅酥肉plain saut shrimps : 清炒滑虾仁chicken cubes with chili peppers : 辣子鸡丁pork shreds with fish seasoning : 鱼香肉丝smoked crisp fish : 烟熏酥鱼special spicy chicken : 怪味鸡noodles Sichuan style : 担担面fried rice YangZhou style : 扬州炒饭fried soybean scum roll : 炸响铃DongPo pork : 东坡肉 hangzhou roast chicken : 杭

10、州烤鸡cold duck web : 拌鸭掌three-delicious-in gredient soup : 三鲜汤Sichuan chicken cube-lets : 宫保鸡丁Roast chicken : 烧鸡Chicken chops : 白斩鸡Chicken in casserole : 沙锅鸡客 房 部switch : 开关IDD ： 国际直拔DDD ： 国内直拔Turn-down service : 做晚床Wardrobe : 衣柜、衣橱Mattress : 床垫Air-conditioner : 空调器Laundry : 洗衣Express service : 快洗Iron

11、 : 熨烫Mend : 修补dry-cleaned 干洗indemnity : 赔偿shrink 缩水 fade 褪色 colorfast : 不褪色的laundry bag 洗衣袋 shirt 衬衫coat 大衣trousers: 裤子toilet, lavatory 恭桶 toilet paper, toilet roll 卫生纸toilet paper holder 卫生纸架toilet cover 恭桶盖toilet seat 恭桶座圈 hand towel 毛巾towel rack, towel rail 毛巾架wash basin, hand basin 面盆faucet, tap

12、 水龙头 shaver outlet, shaver point 剃须刀插座bathtub, bath浴缸 bath towel 浴巾shower 淋浴喷头shower curtain 浴盆帘soap dish 浴皂盒 toilet articles 盥洗用品towel 毛巾 handkerchief手帕 shampoo 洗发香波 hot water 热水soap 肥皂detergent 洗衣粉tooth paste 牙膏 hangers 衣架 tooth brush 牙刷toilet mirror 梳妆shaving brush 剃须刷 shaving cream剃须膏comb 梳子 hai

13、r drier 吹风机nail scissors 指甲剪 bathroom 浴室 shower bath, shower 淋浴 dresser 梳妆台mirror 镜子 toilet, lavatory, washroom 卫生间 water closet, W.C. 厕所；抽水马桶 bathrobe 浴衣 waste-paper basket 废纸篓 carpet 地毯 slippers 拖鞋closet 壁橱chairs 椅子 nightstand 床头柜shoe-shiner 鞋刷初 级 英 语1、 Good morning/afternoon/evening, sir/madam. 早

14、上/下午/晚上好，先生/女士。2、 Good night. 晚安。3、 Have a good time! 祝您过得愉快！4、 Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快！5、 Im sorry. 对不起，很抱歉。6、 Excuse me. 打扰一下，对不起。7、 Sorry to have kept you waiting. 对不起，让您久等了。8、 Just a moment, please. 请稍等一下。9、 I apologize for this. 我为此道歉。10、 Can I help you. 我能帮您吗？11

15、、 Its very kind of you. 您真客气。12、 Thank you. 谢谢您。13、 You are welcome. 不用谢。14、 I am at your service. 乐意为您效劳。15、 Turn left/right. 往左/右转。16、 This way, please. 请这边走。17、 Its on the second floor. 在二楼。18、 Happy birthday! 生日快乐！ Happy New Year! 新年快乐！ Merry Christmas! 圣诞快乐！19、 May I come in? 我可以进来吗？20、 May I k

16、now your room number and name? 我能知道您的房间号码和姓名吗？总 台基本句型一、预订服务Good morning. This is Room reservation. May I help you? 早上好，客房预订处，我能为您做什么？What kind of room would you like to reserve ?您想订哪种类型的房间?A single room or a double room ? 要单人间还是双人房间？For which dates do you want to book the rooms ?您想订哪几天的房间呢？What time

17、 will you be arriving? 您将在何时到达？May I know your name ? 您能告诉我您的名字吗？How long will you be staying? 您将要住多久？Id like to confirm your reservation.我要确认一下您的预订。Ill check the room availability.我查查客房预订情况。You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金。There is a 10 per cent discount .10%的折扣。二、接待服务

18、What kind of room would you be prefer?您要什么样的房间？Have you got a booking?您预订了吗？A single room or a double room?要单人间还是双人房间？A double room costs 368 Yuan per night . 双人房的房价是每晚368元。Breakfast is also included.早餐也包括在内。May I see your passport? 我能看一下您的护照吗？Could you fill in this form, please? 请您填一下这张登记表好吗？This i

19、s your room card and room key?这是您的房卡和房间钥匙。Could you sign your name, please?请您签一下名，好吗？If you leave after 6:00 p.m , youll have to pay the full account.晚上六点以后退房,按全天收费计算.Youll have to register individually, please.请你们分开登记。How would you like to pay , sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账

20、？I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉，这个季节人多，各种房间都订满了。Do you know which unit is responsible for the reception?您知道您是由哪个单位负责接待的吗？Could you keep your room key until you check out ?请您在住宿期间自己保管钥匙，直到结帐离开。三、收银服务Here is your bill . Its 2000 Yuan in

21、all.这是您的账单。总共2000元。How would you like to pay , sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账？Please check it and sign here.请核对一下，在这里签个字。I will write out a receipt for you .我给您开一张收据。May I check the details for you , please?我能为您核对账单上的详细内容吗？Do you have any charges for this morning?您今天是否挂帐用酒店的服务

22、?Well have to charge you $10 extra.我们要向您额外收10美元。 Did you make any phone calls from room, sir?先生，您从房间打过电话吗？ Excuse me , sir , but I dont think that will be enough.先生，对不起，我认为钱数不够。I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起，先生，您的帐单算错了。请稍候，我马上把它改过来

23、。 Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付。根据银行规定要取消。四、兑换外币The rates of exchange are on

24、 the board there .今天的兑换牌价在那里的牌子上。How much would you like to change?您要换多少？Its 8.10 Yuan RMB for one US dollar?1美元兑换8.10元人民币。情景对话一、 Check in 1. C : Good afternoon , sir . Welcome to our hotel . May I help you ?G: Yes. I booked a room one week ago .C: May I have your name please , sir ?G: John Smith.C:

25、 Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . Youve paid 2000 Yuan RMB as a deposit . Is that correct ?G: Thats it .C: Would you please fill in this registration card , sir ?G: Sure . Here you are. I thin

26、k Ive filled in everything correctly .C: Let me see Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving onG: October 24.C: May I see your passpo

27、rt , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. Its on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulatio

28、ns on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars. G: Yes, Ill keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help you?G: Good aftern

29、oon, I want a single room, please .C: Have you made a reservation?G: No, I havent. C: How long do you want to stay?G: Three days.C: Ill see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passport?G: Of course. Here you are.C: Thank you. Madam. Could

30、 you fill in this form, please?G: Yes. Here it is.C: Thank you, Here is your key. Its Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out 1. C: Good morning. Can I help you?G: Yes. I would like to check out. Could I have my bill. Please?C: Certainly, sir, May I know your name

31、 and your room number, please ?G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card ?G: In cash. Here is the money. C: Thank you, Mr. Black . Just a moment, please ,

32、 Ill write out a receipt for you .2C: Good morning. Can I help you? G: Yes, Id like to check out now . C: Can I have your name and room number, please ? G: John smith, room 1208 . C: May I have your room key, please ? G: Sure. Here you are. C: Just a moment, please.Mr. Smith . Here is your bill. Wou

33、ld you like to check it ? G: Im sorry . Whats the 20 Yuan for ? C: Thats for the drinks you ordered from your room . G: I see . C: How would you like to make payment , Mr. Smith ? G: Id like to pay in cash . C: Thatll be 2180 Yuan . G: Here you are . C: Heres your change and receipt , Mr. Smith , Il

34、l send a bellman up to get your luggage. G: Thank you . C: You are welcome , Good-bye . 三、 Reservation1. C: Good morning . This is room reservation . May I help you ?G: Yes , Id like to book a room , please . C: Fine , For which date ?G: For Oct. 1st . C: For how many nights ?G: Two nights.C: A sing

35、le room or a double room ?G: A double room .C: Could you give me your name , please ?G: Mr. John Cook . C: May I have your telephone number , please ?G: 021-81006382C: What time do you expect to arrive , sir ?G: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is

36、 right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help you ?G: Id like to make a reservation .C: When for ?G: For Sept .9th .C: For how long ?G: About a week .C: Could you hold the line , please ? Ill check.Thank you for waiting ,

37、sir . Im afraid our hotel is fully booked on those days .G: Thats all right .C: Were very sorry , sir . We hope you understand .礼 宾 部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . Ill bring a luggage cart.请稍等一下，我去推一辆行李车来。Dont worry , sir . Your luggage will be sent up at once

38、 .先生，别担心，您的行李很快就会送上去的。When you check out , please call number 32 and well help you with your luggage immediately.如果您要离店，请打电话32，我们会马上帮您运送行李的。How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？Ill show you to the Front Desk. This way please.让我带您去总台，请走

39、这边。Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。When you return to the hotel, please show thi

40、s hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。According to regulation, we dont accept food , combustible , valuable and breakable objects.根据规定，食品、易燃品、贵重物品和易碎品都不给予保管。Is this the correct number of bags?您的行李数目对吗？ 情景对话1、 Bellmans serviceB: Good afternoon ,sir . Welcome to our hotel .G : Thank

41、 you .B : How many pieces of luggage do you have ?G : Just these three . B : Two suitcases and one bag . Is that right ?G : Yes , thats all .B : Ill show you to the front desk . This way please , I will put your bags by the post over there . G : I see , thanks .B : Another bellman will show you to y

42、our room when you have finished checking in .G : Ok , fine . B : Please enjoy your stay . 2、 Introducing hotels servicesBm : Good afternoon , sir and madam . Im the bellman.Mr.bellow & Mrs bellow : Good afternoon.Bm : Very glad to have you here . Let me carry your baggage . This way , please .(They

43、are going to the elevator entrance)B: Could you tell us something about your hotels services?Bm: Certainly , sir . Ours is a first-rate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard ,

44、all spacious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .M : How about other services ?Bm : Also available are a beauty salon , a swimming pool and tennis. (Now they are at the elevator entrance)Here we are . Please take this elevator to the 9th floor . The floor attendant will meet you there and show you to room 908. Ill take the baggage elevator and get your